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on all orders to UK

Shipping and Returns

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General Shipping Information.

Orders to other E.U. (European Union) countries will be dealt with on a case-by-case basis. We will be as fair as possible - most orders can be processed.

We use the national postal service (Royal Mail) for deliveries as well as courier services. Where we use a courier service, a signature will be required for proof of delivery ("signed for").

Orders exceeding £50 will be sent via Signed For/Tracking service to ensure secure delivery of the order.

We will dispatch your order within 1-3 working days of receipt of your completed order.

Delivery times will normally be within 5 working days for delivery to UK and within 8 working days for all other E.U. countries. (Within the UK, orders are usually delivered next-day after dispatch).

In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to persist with your order, we will cancel it and issue a full refund.

TBC shipping: Once you have completed your basket please continue with your delivery quote so we can calculate the delivery charge to your delivery address. Stock will be held while we calculate the charge and then for a further 48 hours awaiting payment. You will be able to make payment online once the delivery charge has been added

International Shipping.

All packages are shipped from our U.K distribution centre and are considered international shipments. Our prices do not include government/external taxes nor tariffs. You may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. In order to continue to keep our prices as nominal as possible, if your package is returned to us because of address error, or because you refuse the package, you will be responsible for our shipping cost for the return and reshipment of the package. If the return package cost exceeds the cost of the goods ordered, we will instruct the shipping company to abandon the package, but you will remain responsible for payment.

It is your responsibility to check with your Customs Office to see if the country of intended delivery permits receipt of shipment of our products. If any Customs or other governmental authority stops the package because items ordered are not allowed in the country of intended delivery, we will abandon the package and you will remain responsible for payment. Additionally, you are considered the importer of record for all shipments from us, and must comply with all laws and regulations of the country of destination and all laws and regulations the United Kingdom imposed on exports to that country.

Any fees, fines, or other costs charged to us due to non-compliance with laws and regulations of the country of destination will be charged to you, the importer. If an item is returned to us due to non-compliance issues with the country of destination’s laws and regulations, we will refund the purchase price of the merchandise less any charges we incurred in connection with the shipment, such as quarantine fees, exam fees, demurrage charges, or warehousing fees assessed in the destination country or in the United Kingdom upon return of the goods, and less the shipping costs and a 40% of job handling costs to return the package to us.

Please note that UK laws and regulations may restrict or prohibit your return of certain products to the United Kingdom, in which case a refund will not be issued.

Note You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may be additional delays of your shipment due to customs. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs.

Hassle-Free Returns Policy.

We understand that from time to time, a product may not reach you in the condition you had expected it or you may change your mind about a product.

We offer hassle-free returns. Simply contact us to let us know that you wish to return the product and then we'll provide you with the details and provide you with a refund. All returns must be sent within 14 working days of placing your order. These conditions do not affect your statutory rights as a consumer.

We can only refund the debit/credit card which was used originally for purchase.

Email: sales@cuetonic.com

Last updated: 07/03/2018